Recent CALL/CONTACT CENTRES News
- Expolink rebrands contact centre services as ‘WeAnswer’
- Spark Response secures Weight Watchers contract
- 2016 Supplier & Partnership of the Year Award winners
- New benchmarking survey from Expolink shows increasing acceptance of whistleblowing hotlines
- MBO at Expolink
- Contact centre colleagues get beardy to beat bowel cancer
- Expolink announces partnership with Walker Logistics
- Prism DM win 2015 Best multichannel innovation Supplier of the Year award
- Expolink contact centre delighted to announce their new partnership with Weird Fish
- Syntec’s best ever year for contract wins for integrated cloud contact centre systems!
Recent CALL/CONTACT CENTRES Articles
- PCI DSS infographic
- “Your brand is what people say about you when you’re not in the room”
- Customer service – it keeps your customers coming back for more!
- How to resolve disputes and keep your customers happy?
- Is your customer service fit for purpose?
- Contact centre health check - Survival of the fittest, by Expolink
- How can brands genuinely deliver a joined-up customer experience? By Jo Varey, Granby Marketing
- A ten-point plan to build average order value